Write to us
π Request a product
π Are you looking for a specific product?
π Our team selects products from all over the world.
π¬ Contact us to find yours!
π° Want to make room in your collection?
We distinguish ourselves by reintroducing products that are out of production to the market. Ask us for a free evaluation of the products you want to sell
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We are very sorry for the inconvenience!
We know how important every piece of your collection is, and we want to help you resolve it as quickly as possible.
Fill out the form below with your name, email address, and in the "comment" section, enter:
- Resin Title (Indicates the full name of the statue),
- Order number (this will be needed to track your shipment)
- Detailed description of the damage and type of breakage (Clearly explain the type of breakage or defect to be fixed).
After completing and submitting the contact form, we will contact you to request one or more images showing the resin damage (avoid uploading duplicate images).
We will also ask you to clearly show us the exact location of the damage on the original resin, including a comparison photo of the damaged resin with how it should normally be (using the photo from the website and circling the area affected by the damage).
Please make sure the images are clear and representative of the problem so we can provide you with the best possible assistance.
We have direct contact with all resin studios and collaborate with specialized repairers around the world. Our team will guide you through the replacement, repair, or partial refund process, finding the best solution for you.
We're here to ensure your experience remains positive and your statue is restored to its former glory.
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Fill out the form below and we'll get back to you as soon as possible.
π How do Pre-Orders work?
Pre-order products are reserved before they are actually available.
Shipping will take place as soon as the product is received in our warehouse.
The dates indicated on the website are estimates provided by distributors and may vary due to factors beyond our control.
π¦ I bought in-stock items and pre-order products in the same order. What happens?
Unless otherwise stated, orders containing in-stock items and pre-order items will be shipped in a single delivery once all items are available.
If you wish to receive available items sooner, we recommend placing separate orders.
β Can I cancel a pre-order?
Yes.
The right of withdrawal can be exercised within 14 days of purchase in accordance with current legislation and our sales policies.
For more details, please consult our Pre-order Policy.
π Are the products original?
Absolutely.
All products sold by MaaxStar Collectibles are original and come from official distributors, authorized manufacturers, or carefully selected suppliers.
π¦ Are the packages always perfect?
We fully understand the importance of packaging for many collectors.
While we carefully select items and use appropriate packaging, we cannot guarantee perfect packaging or the absence of minor imperfections due to manufacturing, transport, or handling by distributors.
β Can I request a "Mint" or perfect box?
We always do our best to ship items in the best available condition.
However, we cannot guarantee subjective standards such as "Mint," "Perfect Box," or conditions free of any minor cosmetic defects to the packaging, unless expressly stated.
π‘οΈ How are the products packaged?
Each order is prepared using protective materials appropriate for the type of product purchased.
Our goal is to ensure that every item arrives in the best possible condition.
π I'm looking for a product I can't find on the website. Can you get it for me?
Very often, yes.
One of our strengths is sourcing discontinued, exclusive, rare, or hard-to-find products on the market.
Thanks to our network of international suppliers and partners, we can attempt to find items from all over the world.
Contact us and we'll do our best to help you.
π Looking for products from all over the world?
Yes.
We collaborate with international partners, distributors, and suppliers to offer collectors an ever-expanding selection of exclusive, limited, and hard-to-find products.
π° Do you buy used collections?
We regularly evaluate private collections, individual pieces, and collectibles.
If you wish to make space in your collection or receive a preliminary appraisal, you can contact us using the Customer Service form.
π How does the appraisal of my collection work?
Submit your request and you will receive an email with helpful instructions.
Our team will analyze the products and provide you with a free preliminary evaluation.
πΊ My statue or resin arrived damaged. What should I do?
We are very sorry for the inconvenience.
Please fill out the appropriate support form, indicating:
β’ Order number
β’ Full product name
β’ Detailed description of the damage found
Our team will process the request and guide you through the next steps.
πΈ What documentation might be required for an assistance request?
Use the Customer Support form and, depending on the case, we may request:
β’ Photos of the damage found
β’ Photos of the entire product
β’ Photos of the inner packaging
β’ Photos of the outer packaging
β’ Photos of the shipping label
β’ Any comparative images useful for identifying the problem
The requested documentation may vary depending on the type of product and the reported damage.
For all information, always consult all our policies.
π§ Do you offer repair services for damaged statues and resins?
Yes.
We collaborate with various production studios and specialized professionals to identify the most suitable solution for each situation.
Depending on the specific case, solutions such as replacements, spare parts, repairs, or other options agreed upon with the manufacturer may be considered.
πΊ Can statues and resin items have small imperfections?
Yes.
Many collectible statues and resin figures are handcrafted or hand-finished.
Small differences in paintwork, slight assembly marks, minimal imperfections, or slight variations from promotional images can be considered normal product characteristics and do not necessarily constitute a defect.
π¦ If an exclusive or out-of-production product arrives damaged, will I receive an identical replacement?
Not always.
Many collectible items, especially limited, exclusive, or out-of-production ones, may no longer be available.
In such situations, we will assess the most appropriate solution with the client based on product availability and the options offered by the manufacturer.
β©οΈ How can I request a return?
To request a return, simply use the appropriate form available on the website.
Once the request is received, our team will provide all necessary instructions for handling the process.
The complete conditions can be found in our Return and Refund Policy.
β³ How long do I have to request a return?
Unless otherwise provided by law or indicated in our policies, the right of withdrawal can be exercised within 14 days from product delivery.
π§ How can I contact you?
You can contact us via:
β’ Contact form on the website
β’ Customer service email
β’ Our official social media channels
We will do our best to respond as quickly as possible.
β Didn't find the answer you were looking for?
Fill out the contact form available on the website in the "Customer Support" section
The MaaxStar Collectibles team will be happy to help you and provide you with all the necessary information. π